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Lenz Norbert Andreas

Meditation & Sound Energetics - WKO Lower Austria

Occupational group: Human energetics


Phone: +43677 629 587 78
Address: Wienerstrasse 20 2650 Payerbach


Terms of Service



These general terms and conditions apply to all direct contracts and services (training, seminars, courses, retreats, individual sessions) between Hallo Stille - Playground of Silence -  Lenz Andreas, and its customers or clients, insofar as nothing else has been expressly agreed in writing. Bookings of offers at schools or institutes for which I work are subject to the agreements and regulations applicable there and are excluded from these terms and conditions. The general terms and conditions are currently valid (status 02/2021) and replace all other provisions and conditions that the customer or client stipulates inconsistently or to which he refers. Conflicting or deviating conditions of the customer or client are only binding if and to the extent that the business owner, Lenz Andreas, expressly agrees to their validity in writing. The general terms and conditions also apply if Lenz Andreas, in the knowledge of conflicting or deviating conditions of the customer or client, executes the order without reservation. Deviating agreements only apply to a specific contract and not to future contracts, unless otherwise expressly agreed in writing. The general terms and conditions also apply to all future contracts between Hallo Stille, Lenz Andreas, and its customers or clients for services. Der  business owner Lenz Andreas is entitled at any time to change or supplement these general terms and conditions including all possible attachments.



Catalogues, brochures, price lists and notices are not legally binding contractual documents and are provided purely for information on the part of the company, unless otherwise expressly agreed in writing. They are subject to change and adjustment at any time. The services are provided as a sale of goods (e.g. sale of jewellery, meditation cushions to the participants during the seminars) and as services (training courses, retreats, seminars, courses, individual sessions) in accordance with the applicable statutory provisions, unless otherwise specified in these general terms and conditions. If the customer sends a registration for training, seminars, courses etc. via the Internet, e-mail, telephone, booking system or other communication channels, he concludes a legally valid contract for the use of a service according to §145 ff BGB. The customer will be informed separately about possible errors in the information on the range and on the training, retreats, seminars, courses, individual sessions on the website or in the catalogue, brochures, price lists and notifications and a corresponding counter-offer will be made to him. The contract for services is only concluded when the company confirms the customer's registration by e-mail or by post. The confirmation is used in accordance with the guidelines of the applicable data protection regulation. The company provides its services under its own responsibility. The participant remains responsible for the desired and achieved results. The venue is stated with each offer. The organizers have the right to hold the events in other rooms at any time. Any alternative rooms may be located within a radius of 50 km from the original event location. Those who have already registered will be informed of a room change. If meals are charged in the new seminar rooms, these are to be paid by the participant. However, the organizer must inform the participants of this in advance. The organizer assumes increased rental costs due to a change of room. The events and lessons mainly take place in face-to-face classes, unless otherwise stated. If it is not possible to hold face-to-face lessons due to certain, difficult and extremely rare occurrences (e.g. acts of nature, etc.), the organizer is entitled to switch to online training (e.g. via Zoom meeting, provision of the teaching material via video) and the inform participants about it. The module payments for agreed partial payments are due as agreed. The  Provider/Managing Director reserves its own right to determine the suitability of a participant or client. The participant confirms with his signature on the registration form for a training course, or with the declaration of consent in the course of a single session, as well as with a booking by e-mail or booking with the automatic booking system, that he is in possession of his full mental abilities. In the event of a certified restriction of mental or physical health or current intake of psychotropic drugs, the organizer must be informed of this before the start. We reserve the right to change, supplement and expand the content of the training, seminars, lessons etc. without express notification to the registered participants .



The services will be invoiced in writing at the fixed price specified in the contract or the advertising material upon registration and on the due dates, unless another invoicing and payment method has been agreed. For retreats and seminars: When booking, an immediate deposit is due according to the advertisement, so that the place is secured. A non-payment is not automatically a cancellation by the participant. All deadlines refer to the receipt of the account by the organizer. - The balance of payment for retreats is due no later than 14 days before the start - For seminars, the balance of payment is due up to 7 days before the start of the seminar - Exceptions for last-minute bookings are at the discretion of the organizer. For individual sessions and ongoing courses: - No advance payment is necessary - For an individual session, payment can be made directly on site during the appointment, or must be paid no later than 5 days after the observed appointment - For courses, payment can be made in advance if desired must be paid no later than the first day of the course. If the down payment and final payment periods differ in the advertisements, these provisions apply according to the advertisement. The following payment options are available: - Cash payment on site (for individual sessions, courses or short-term registrations) - Transfer to the organizer's bank account. If payment is not received on time, we reserve the right to send a payment reminder by email or post. If there is no response to this reminder, a fee-based dunning procedure will be initiated. If the agreed partial payments are not settled, the organizer is entitled to exclude the participant from the following modules until the payment is made again according to plan and there are no arrears. The organizer can also demand immediate payment of the total amount still outstanding, so that the partial payment agreement expires. If the payment modalities are not observed, the participant loses his right to participate in the seminar, retreat, course or individual session. In this case, the organizer is entitled to allocate the reserved place directly to another participant. If the place cannot be reassigned and the cancellation period has already been exceeded, the customer is obliged to pay the total amount. Otherwise, invoices issued in accordance with the contract are due for payment without any deductions or reductions, unless otherwise agreed in writing. The customer is only entitled to offsetting rights if his counterclaims have been legally established, are undisputed or have been recognized by us. In addition, he is only authorized to exercise a right of retention insofar as his counterclaim is based on the same contractual relationship.



The organizers are responsible for defects that exist when the goods are handed over (e.g. sale of jewellery, seat cushions to participants during the seminars) within the framework of the statutory provisions. The assignment of claims is excluded. The assurance of properties requires the express confirmation of the organizer. Information in documentation, brochures, project descriptions, etc. are not property assurances or guarantee promises.


The company has unlimited liability for property damage caused intentionally or through gross negligence and for fraudulent concealment of defects, as well as for the assumption of a quality guarantee. The company is only liable for other damage to property caused by simple negligence if an obligation is breached, compliance with which is of particular importance for achieving the purpose of the contract, or if the damage is typical and foreseeable due to the contractual use of the goods. Any further liability for damages, in particular for damage not caused to the goods themselves, for lost profits or other financial losses, is excluded. Insofar as liability is excluded or limited by us, this also applies to the personal liability of third parties, representatives and vicarious agents commissioned by the organizer. Damage must be reported by the customer immediately in writing and the company must be given the opportunity to investigate the damage and its causes. On the way to the events, away from them and during events offered on our premises, the participants assume full responsibility for themselves. The participants have taken note that none of our services replace therapeutic or medical treatment._cc781905-5cde -3194-bb3b-136bad5cf58d_

We would like to point out that emotional and mental stability/health is a prerequisite for participating in our events. By registering for the event, the participant confirms that this applies to him. If, contrary to this requirement, the participant registers with an existing mental illness, he is liable for any possible health deterioration or consequences. The participants themselves determine whether they “get involved” in processes of self-awareness and change. If other seminar participants are harmed by untrue statements about their own mental state, we reserve the right to assert liability or pass on liability for this. The participant releases the seminar leader and the organizer from all claims for damages for personal injury, with the exception of those caused by grossly negligent behavior. 



Through the intensive preoccupation with one's own personality, one's own nature, a place of opening often arises in which participants share very personal experiences and adventures. In order to be able to guarantee a safe, trusting framework, the participant automatically undertakes to maintain absolute confidentiality when registering for a service from the organizer. All personal experiences and intimate communications discussed during the seminars, retreats and courses are to be treated confidentially by the participants.



The contractual partners will only process or use the personal data of the other contractual partner for contractually agreed purposes in compliance with the statutory provisions. Sound and image recordings as well as other recordings of any kind during the training, seminars, lessons etc. are only permitted to the participant with the prior consent of the organizer. In the company's electronic newsletters, addressees are given every opportunity to refuse further mailings with the first letter. You can unsubscribe by sending a simple email using the form provided in the newsletter. More information can be found in the privacy policy on the websitewww.lebentaenzer.atbe obtained



The organizers reserve ownership of the goods/products sold until full payment of all current and future claims from the business relationship with the customer/participant. 

If the customer behaves in breach of contract (in particular default in payment, use of seminar documents in breach of contract and without permission, acceptance of the content/concepts) and if the participant is unsuitable, the organizers are entitled to take back the goods/products or to prevent the participant from further participation to exclude the retreats, seminars, courses. In this case, the cancellation conditions in Section 8 of the General Terms and Conditions apply accordingly. Taking back the goods/products or excluding us from participation constitutes withdrawal from the contract. After taking back the goods/products, we are authorized to sell them; The customer is obliged to surrender. If the participant is excluded from our events, the participant will be refunded the fees for the courses they did not take part in, minus a reasonable processing fee. If you are excluded from a retreat or seminar, the fees will not be refunded. In addition, the organizers are entitled to reimbursement of the services and expenses incurred in connection with the termination or withdrawal - also in the relationship between the organizers and third parties. The participant must return all offer and training documents upon request. Offer and training documents then remain the property of the organizer. They also reserve all copyrights and other property rights in this respect, unless otherwise stated.



Cancellation or rebooking of retreats and seminars by the participant: -Up to 3 months before the start for a processing fee of EUR 60.00 possible -3 months to 7 weeks before the start with retention of the deposit -From 6 weeks to 15 days before the start 50% the participation fee will be charged to cover the costs - from 14 days before the start or in the event of non-attendance, the full contribution will be charged. These agreements apply unless otherwise agreed on the registration form or the advertisement. Excluded from this are serious illnesses of the participant that were not known at the time of registration. To meet the deadline, cancellations must be received in writing by post or email. A missing deposit is not an automatic cancellation on the part of the participant. If you are prevented from attending for good reasons (e.g. serious illness that was not known at the time of registration or death in the family), participation can be agreed at a later date or a substitute participant can be provided. The payment of the participation fees remains mandatory. The payment already made will remain on the organizer's account until then. The postponement of a firmly agreed or confirmed date by the participant is only possible with the consent of the organizer and in well-founded exceptional cases. If neither a replacement participant can be provided nor a new date can be found, the cancellation conditions apply. In the case of hotel bookings by the participant or bookings of seminar packages for seminars, the conditions of the respective seminar house or hotel apply. Cancellation or rebooking of retreats or seminars by the organizer: The organizers are entitled to cancel a service for organizational or other reasons, such as falling below the minimum number of participants or if the lecturer falls ill. In this case, the participant will be informed immediately and, after the rescheduling has taken place, an alternative date. If no new appointment can be found (within the next 9 months), the contractual partner will be reimbursed the fee paid for the service affected by the cancellation in full without any deductions. No compensation can be provided for hotels, tickets and accommodation already booked by a participant. Cancellation of individual sessions and ongoing courses: - Up to 24 hours before the appointment free of charge - After that, the full service will be charged in the event of cancellation or no-show. The organizers are entitled to cancel an individual session or a course for organizational or other reasons, such as illness of the service provider. In this case, the participant will receive a message and an alternative date immediately. To meet the deadline, cancellations must be received by telephone or e-mail. Fees cannot be refunded if the participant cancels an ongoing seminar event. The organizer reserves the right to a goodwill arrangement.



Contracts are made in writing by email or letter with the company Lenz Andreas, Hallo Stille, - Playground of Silence-.  Ancillary agreements are only effective if they are confirmed in writing by the organizers. For all contractual relationships the legal regulations of the Republic of Austria apply. The place of jurisdiction is the regional court of Klagenfurt. The invalidity or inapplicability of any part of these terms and conditions shall not limit or affect the validity or applicability of the remaining provisions. Hello Silence - Lenz Andreas - Feldgasse 4, 9063 Karnburg,


phone+43 677 62958778,,,
Bank details: Recipient: Lenz Andreas, IBAN: AT10 3900 0000 0566 6466, BIC: RZKTAT2K 

Karnburg 02/20/2021

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